Administrative Medical Assistant


Become an Administrative Medical Assistant in the rapidly growing medical field! Medical assistants complete administrative and clinical tasks in the offices of physicians, podiatrists, chiropractors, and other health practitioners.

The Medical Academy of America's Administrative Medical Assistant program will provide knowledge-based training and instruction on maintaining and running the physician's office, remaining professional in the workplace, basic coding, and customer service.

Program Objectives
  • Define medical terms

  • Discuss the purpose of professional behavior in the workplace

  • Demonstrate interpersonal skills

  • Demonstrate proficiency with computer applications

  • Identify telephone techniques used in the medical office

  • Describe the purpose of having proper communications

  • Explain the contents of a medical record

  • Explain the basic concepts of coding and billing

  • Illustrate introductory coding and billing skills

  • Identify proper banking services and financial procedures

  • Identify proper management and customer service skills

  • Explain how to assist with medical emergencies

  • Pass the National Certification Exam

Program Outline

This 14-lesson program is designed to prepare you for an exciting career as an Administrative Medical Assistant.
+ Show All

Pre-req: Medical Terminology & Anatomy »
This prerequisite course will provide the groundwork for medical terminology and anatomy that the students will need as they continue on in the Medical Billing field. It will cover healthcare terminology, body structure, directional terminology, as well as terminology and anatomy that covers all of the body’s systems.

Lesson 1: Becoming a Successful Student / The Healthcare Industry »
This two-part lesson will discuss how the students must maintain a high level of professionalism and good communication skills. It will emphasize the high level of confidentiality needed to work in the healthcare field as well as understand how the healthcare field has evolved.

Lesson 2: The Medical Assisting Profession / Professional Behavior in the Workplace »
This lesson will prepare students for the real-life healthcare field. They will learn the importance of personal appearance, education, and continuing affiliations with professional organizations. They will also understand the consequences of unprofessional behavior

Lesson 3: Interpersonal Skills and Human Behavior / Medicine and Ethics »
This lesson will teach students about Maslow's hierarchy of needs and how this affects both them and their patients. They will learn about the grief process, how to manage their own defense mechanisms, and how to develop listening skills and handle conflict. Finally, the students will be able to differentiate between ethical and legal issues as well as ethical topics such as HIV and genetic research.

Lesson 4: Medicine and Law / Computer Concepts »
Students will understand the difference between civil and criminal law in this lesson. They will fully understand OSHA, CLIA, and HIPPA as well as the main responsibilities, roles and authorities of each. They will also understand legal vocabulary as it relates to the healthcare field. For the computer aspect of this lesson, students will understand the history of the computer and how it has helped streamline the medical office.

Lesson 5: Telephone Techniques / Scheduling Appointments »
This lesson will educate the students on proper telephone techniques, appointment scheduling methods (both manual and computer-generated), and other telephone techniques. They will learn how to deal with patients that are concerned, anxious, or frustrated in a pleasant and efficient manner. Finally, they will learn just how important it is to be fully willing to help callers in any way they need.

Lesson 6: Patient Reception and Processing / Office Environment and Daily Operations »
With this lesson, students will learn to make the patients feel at ease when they enter the office and during all medical examinations. They will learn about the day-to-day duties of the medical assistant including: opening and closing procedures, inventory of equipment, and maintaining the waiting area. Finally, they will learn how to remain efficient and keep their cool under unexpected challenges.

Lesson 7: Written Communications and Mail Processing / The Paper Medical Record »
During this lesson, students will learn how to properly compose, edit, and proofread office correspondence. They will learn how to use email and fax machines efficiently as well as how to manage all incoming and outgoing correspondence. Finally, they will learn about the medical record and how to maintain and file it as well as the file maintenance (color coding files, creating new folders, and consent forms).

Lesson 8: The Electronic Medical Record / Health Information Management »
This lesson will teach students about the EMR (Electronic Medical Record) and how to maintain it. They will also learn about the agencies that govern the medical community and their respective rules and regulations.

Lesson 9: Privacy in the Physician’s Office / Basics of Diagnostic Coding »
In this chapter, students will learn about the HIPPA Privacy Rule and how it relates to those in the healthcare field as well as the patients. They will learn about the contents of the Notice of Privacy Practices form. Finally, they will learn the basics and history of coding.

Lesson 10: Basics of Procedural Coding / Basics of Health Insurance »
During this chapter, students will understand about the completion of insurance claim forms, precertification, and obtaining managed care referrals. They will be skilled at explaining benefits to patients. Finally, they will learn about procedural coding and its history and the importance that accuracy plays in coding.

Lesson 11: The Health Insurance Claim Form / Professional Fees, Billing, and Collecting »
For this lesson, students will understand the financial areas of the office including how to manage the fees, billing, and collections as well as how to prepare the monthly statements. They will be able to explain financial responsibilities to the patient. They will also understand how to accurately complete a claim form.

Lesson 12: Banking Services and Procedures / Financial and Practice Management »
This lesson will outline additional financial needs of the office such as ordering and tracking needed supplies, making bank deposits, paying office bills, petty cash, and how to read bank statements. They will also understand about different bank accounts, dealing with returned/bounced checks, accepting checks for payment, as well as all other acceptable forms of payment.

Lesson 13: Medical Practice Management and Human Resources / Medical Practice Marketing and Customer Service »
During this lesson, students will learn the duties and qualities of an office manager. They will learn how avoid burnout and encourage positive leadership qualities while portraying themselves in a professional manner. Finally, they will learn the basics on how to market a medical practice.

Lesson 14: Emergency Preparedness and Assisting with Medical Emergencies / Career Development and Life Skills »
Students will understand CPR and how to competently handle emergency situations in this lesson. They will learn how to prepare the office for an emergency. And at the end of the lesson, students will be accustomed to a preparing for the interview process including a developing a portfolio, cover letter, and resume. They will be familiar with many sources to pursue for a job.

What You Receive

The Medical Academy of America provides everything you need for the Administrative Medical Assistant. You will receive:

  • Comprehensive Administrative Medical Assistant text & study guides

  • Career search & time management guides

  • Open-book, online exams

  • Instructor guidance and unlimited tutoring

  • Networking with the Medical Academy of America's active student and alumni social community

At graduation, you'll also receive a Medical Academy of America Administrative Medical Assistant Certificate. Plus, you'll have the business knowledge and confidence you need to take your career to the next level.

Career Outlook

Due to the increase in the medical field (tests, treatments, and procedures included) employment as a medical assistant is expected to grow by 31 percent from 2010 to 2020, much faster than the average for all occupations. Demand will stem from physicians hiring more medical assistants to do routine administrative and clinical duties so that physicians can see more patients.

Program Cost

Tuition & Financing

  • Low Monthly Payments Available

  • Affordable Tuition

Pay in Full

Payment in Full: $2,000 per program or $4,000.00 for both programs

Tuition = $2,000.00 each/ $4,000.00 for both Pay in Full this Month

Payment Plan A

$500.00 down + 24 monthly payments of $145.83

Tuition = $4,000.00 

Only $500.00 to get started

Military Spouse Full Scholarship Evaluation

(for spouses of active duty ranked E1,E2,E3,E4,E5,W1,W2,O1,02)

Tuition due for student=$0*

*(if qualified)

Add $35.00 shipping, $98.00 technology fee, $125.00 registration to each payment plan above. (Pay in full this month and we will waive the fees!)

Medical Academy of America's low tuition includes all textbooks, study guides, supplemental materials, achievement exams and instructional support.

No Interest Financing

Medical Academy of America offers affordable, no interest payment plans. That means, unlike many other schools, you can graduate without going thousands of dollars into debt.

Low Monthly Payments

Medical Academy of America's low monthly payment plans are designed to fit your budget.

Convenient Payment Methods

We make it easy for you by accepting VISA, MasterCard, American Express, and Discover credit cards. We also accept debit cards, prepaid cards, checks and money orders. You can simply pay online, by phone or by mail.

Military Education Benefits

We actively support the education of active duty members, their spouses, and veterans of the U.S. Army, Navy, Marines, Air Force, and Coast Guard. Thanks to Medical Academy of America's low tuition, your military benefits will go a lot further. That means you can complete your education with little to no out-of-pocket costs.

Tuition Reimbursement

You may qualify for tuition reimbursement from your employer under the Employee Education Assistance Act, IRS Code, Section 127. Check with your human resources department or supervisor to see if you are eligible.

Ready to get started on your Administrative Medical Assistant Program? Enroll online or call
1-888-944-5789 to speak with an Admissions Representative.


Monday9:00AM - 5:00PM
Tuesday9:00AM - 5:00PM
Wednesday9:00AM - 5:00PM
Thursday9:00AM - 5:00PM
Friday9:00AM - 5:00PM
Saturday9:00AM - 5:00PM
Sunday9:00AM - 5:00PM